Surman Sansthan – Refund and Cancellation Policy for Donations
1. Donation Refunds
- All donations made to Surman Sansthan through the Razorpay payment gateway are generally non-refundable, as these contributions are intended to support charitable activities.
- Refunds may be considered only under exceptional circumstances, such as duplicate payments or technical errors during the donation process.
2. Requesting a Refund
- To request a refund, donors must contact Surman Sansthan within 7 days of the donation date via email at surmansansthan@gmail.com
- with details including transaction ID, donor name, and reason for refund.
- Each refund request will be reviewed on a case-by-case basis. Approval is at the sole discretion of Surman Sansthan.
3. Refund Processing
- If a refund is approved, it will be processed through Razorpay’s payment gateway to the original payment method within 15 business days.
- Surman Sansthan is not responsible for delays caused by banks or payment service providers.
4. Cancellation of Donation
- Once a donation transaction is successfully completed on the website, it cannot be canceled or modified by the donor through the portal.
- Donors wishing to cancel a donation before completion are advised to stop the transaction before final submission on the Razorpay payment page.
5. Dispute Resolution
- In case of any issues or disputes related to donations, donors should first contact Surman Sansthan at the provided email.
- If unresolved, donors may raise a dispute with Razorpay customer support following their dispute resolution procedures.
6. Contact Information and Grievance Redressal
For any questions, concerns, or privacy-related requests, please contact us:
