Privacy
Policy

1. Introduction

Surman Sansthan ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. We collect personal data solely to advance our mission and manage donations effectively, enabling us to increase our efficiency in serving communities. This Privacy Policy explains how your information is collected, used, and protected when you interact with our website and services.

Effective Date : October 6, 2025

2. Information Collected

We collect different types of information through various methods:

• Directly Provided Information : When you sign up for our newsletter, make a donation, or contact us, you provide information such as your name, email address, postal address, and phone number.
• Donation-Related Information : During donations, we collect transaction details like the amount donated and date. Sensitive financial details such as credit card numbers are processed securely by our payment partner, Razorpay, and are not stored by us.
• Automatically Collected Information : Our website uses cookies and analytics tools to gather information such as IP addresses, browser type, device information, and user activity. This data helps us understand visitor behavior and improve user experience.

3. Use of Personal Information

Your information is used for specific and transparent purposes:

• Processing Donations : To securely process and manage donations made through Razorpay.
• Communication: To send you donation receipts, updates about our work, newsletters, and other relevant information. You can opt out of these communications at any time.
• Legal and Regulatory Compliance : To maintain donation records and comply with tax and legal obligations in India.
• Internal Analysis : To analyze aggregated and non-identifiable data for assessing campaign effectiveness and improving our website and services.

4. Third-Party Disclosure and Razorpay's Role

We prioritize your trust by clearly disclosing third-party involvement:

• Payment Processor : Razorpay Technologies Pvt. Ltd. is our secure payment gateway provider. We do not store your sensitive payment information; Razorpay processes your payments in compliance with industry-leading standards.
• Encrypted Data Transfer : All data sent to Razorpay is encrypted and transmitted securely. Razorpay follows PCI-DSS security protocols to protect your payment details.
• Other Third Parties : We may share limited information with trusted service providers (e.g., for email marketing, web analytics) who are committed to data protection.
• Important Notice : For comprehensive details on their data handling practices, please review Razorpay’s Privacy Policy independently.

5. Data Security

We implement technical and organizational measures to safeguard your personal data:

• Organizational Safeguards : Access to sensitive information is restricted to authorized employees and partners only, trained on confidentiality and data protection.
• Technical Safeguards : We use encryption, secure servers, and network monitoring to protect data integrity and prevent unauthorized access.
• Limitations : While we employ best practices, no method of internet transmission or electronic storage is entirely secure. We urge you to exercise caution when sharing personal data online.

6. User Rights

You have the following rights concerning your personal data:

• Right to Access : Request information about the data we hold about you.
• Right to Rectification : Request correction of inaccurate or incomplete information.
• Right to Erasure : Request deletion of your personal data, subject to compliance with legal retention requirements.
• Right to Object : Object to certain processing activities, including marketing communications.

7. Changes to the Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements.

• Right to Modify : Surman Sansthan reserves the right to modify this policy whenever necessary.
• Notification of Changes : We will post updated policies on our website and notify supporters of significant changes via email or other communication channels.

8. Contact Information and Grievance Redressal

For any questions, concerns, or privacy-related requests, please contact us:

• Address - Gandhi Path, Nemi Nagar, Vaishali Nagar, Jaipur, Rajasthan, India - 302021
• Email - surmansansthan@gmail.com
• Phone - +91-1414031019