Terms &
Conditions

1. Introduction

This document sets out the terms and conditions (“Terms”) governing all donations made to Surman Sansthan (“the Organisation”, “we”, “our”, “us”) by any individual or entity (“Donor”, “you”, “your”) through the payment gateway Razorpay Software Private Limited (“Razorpay”) or any other mode of payment integrated with our official website or donation channels. By proceeding to make a donation, the Donor acknowledges that he/she has read, understood, and agreed to be bound by these Terms. If you do not agree with any of these Terms, please do not proceed with the donation.

2. Nature and Purpose of Donations

All donations made to Surman Sansthan are voluntary contributions intended solely to support our charitable and social welfare activities in accordance with our aims and objectives as registered under applicable laws. The Donor acknowledges that donations are not in consideration of any goods or services rendered by the Organisation and shall not be treated as any form of commercial transaction.

3. Authorized Payment Gateway

Surman Sansthan accepts donations only through its official payment partner, Razorpay Software Private Limited, or any other authorized payment mechanism as may be notified on our official website or social media handles. Donors are advised not to make payments to any personal or unauthorized bank account claiming association with Surman Sansthan. The Organisation shall not be liable for any loss or fraud arising from payments made through unauthorised channels .

4. Confirmation and Receipt

Upon successful completion of a donation through Razorpay, the Donor will receive an automated confirmation via email and/or SMS containing the transaction reference number. Official receipts for donations qualifying for tax exemption under Section 80G of the Income Tax Act, 1961 (where applicable) shall be issued separately by the Organisation within a reasonable time frame.

5. Tax Exemption

Surman Sansthan is registered under Section 12A of the Income Tax Act, 1961, and donations made to the Organisation are eligible for tax deduction under Section 80G, subject to applicable law. Donors are requested to provide accurate PAN and contact details for issuance of valid receipts. The Organisation reserves the right to reject incomplete or unverifiable information for statutory purposes.

6. Non-Refund Policy

All donations made to Surman Sansthan are final and non-refundable. In exceptional cases, such as duplicate transactions or technical errors resulting in incorrect payment, the Donor may request a refund in writing within seven (7) working days of the transaction by emailing on surmansansthan@gmail.com with full details of the payment. The decision of the Organisation regarding refunds shall be final and binding.

7. Use of Donations

The Organisation shall utilize all donations received for lawful charitable and social welfare purposes, in accordance with its objectives and applicable laws of India. The Organisation reserves the right to allocate funds received towards any of its ongoing or future initiatives, based on its assessment of priorities and requirements.

8. Donor Data and Privacy

The Organisation respects the privacy of its donors. All personal information collected during the donation process ̶ including name, contact details, email address, and payment information ̶ shall be used only for purposes such as issuing receipts, maintaining statutory records, and communicating organisational updates. We do not sell, rent, or share donor data with any third party, except:

• (a) where required by law or governmental authorities, or
• (b) for secure payment processing through Razorpay or other authorized partners.

9. Security of Transactions

Donations made through Razorpay are processed using industry-standard encryption and security protocols. While the Organisation takes reasonable precautions to ensure safe transactions, it shall not be held responsible for any unauthorized access, hacking, data loss, or similar issues beyond its control.

10. Representation and Warranty by Donor

By donating, the Donor confirms that: ;

• (i) He/she is a competent person capable of entering into a legally binding contract under the Indian Contract Act, 1872
• (ii) The funds donated are from legitimate sources and not derived from any illegal or unlawful activity; and
• (iii) The donation does not violate any law, regulation, or order applicable to the Donor.

11. Limitation of Liability

To the fullest extent permitted by law, Surman Sansthan shall not be liable for any indirect, incidental, or consequential loss or damages arising out of or in connection with the donation process, including but not limited to payment failures, network errors, or technical glitches in Razorpay’s systems. Our liability, if any, shall be limited strictly to the amount of the donation actually received by the Organisation.

12. Changes to Terms

The Organisation reserves the right to amend, update, or modify these Terms at any time without prior notice. Any such changes shall be effective immediately upon being posted on the Organisation’s official website. Donors are encouraged to review the Terms periodically.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. The courts situated at Jaipur, Rajasthan, shall have exclusive jurisdiction over all disputes or claims arising out of or in connection with donations made to Surman Sansthan.

14. Contact Information

For any queries, clarifications, or refund-related requests, please contact: Surman Sansthan,

• Address - Gandhi Path, Nemi Nagar, Vaishali Nagar, Jaipur, Rajasthan, India - 302021
• Email - surmansansthan@gmail.com
• Phone - +91-1414031019