Refund &
Return Policy

1. Donation Refunds

• All donations made to Surman Sansthan through the Razorpay payment gateway are generally non-refundable, as these contributions are intended to support charitable activities.
• Refunds may be considered only under exceptional circumstances, such as duplicate payments or technical errors during the donation process.

2. Requesting a Refund

• To request a refund, donors must contact Surman Sansthan within 7 days of the donation date via email at surmansansthan@gmail.com
• with details including transaction ID, donor name, and reason for refund.
• Each refund request will be reviewed on a case-by-case basis. Approval is at the sole discretion of Surman Sansthan.

3. Refund Processing

• If a refund is approved, it will be processed through Razorpay’s payment gateway to the original payment method within 15 business days.
• Surman Sansthan is not responsible for delays caused by banks or payment service providers.

4. Cancellation of Donation

• Once a donation transaction is successfully completed on the website, it cannot be canceled or modified by the donor through the portal.
• Donors wishing to cancel a donation before completion are advised to stop the transaction before final submission on the Razorpay payment page.

5. Dispute Resolution

• In case of any issues or disputes related to donations, donors should first contact Surman Sansthan at the provided email.
• If unresolved, donors may raise a dispute with Razorpay customer support following their dispute resolution procedures.

7. Contact Information

For any questions or concerns related to refunds or cancellations, please reach out to Surman Sansthan at:

• Address - Gandhi Path, Nemi Nagar, Vaishali Nagar, Jaipur, Rajasthan, India - 302021
• Email - surmansansthan@gmail.com
• Phone - +91-1414031019